Refund Policy

This Refund Policy applies to international Loot Arena B2B SaaS subscriptions provided by Individual Entrepreneur DANIIL SAVINYKH. It should be read together with the Terms of Service, the selected plan, checkout, invoice or order form and, where Paddle processes the payment, Paddle buyer terms.

Loot Arena is sold primarily to business customers. Mandatory consumer, withdrawal, tax refund and payment rights that cannot legally be excluded remain unaffected.

New customers may request a first-term refund within 7 calendar days after the first successful payment if Loot Arena is not suitable for their club operations.

Because the first payment covers a 3-month initial period that includes implementation, onboarding, setup, configuration and immediate service activation, approved refunds may be reduced by non-recoverable bank fees, payment processor fees, correspondent bank fees, currency conversion costs, chargeback fees, taxes or implementation costs that cannot be returned.

To request a refund, email [email protected] with the account email, business name, club location, payment date, payment method and a short explanation.

If the payment was processed by Paddle, Paddle may act as merchant of record or authorised reseller and may process approved refunds, tax refunds and statutory withdrawal requests under its own buyer terms, refund rules and country-specific mandatory requirements.

Customers may also be able to manage subscriptions or request payment support through Paddle buyer support or the Paddle buyer portal linked in the transaction email.

SWIFT or other bank transfer is available only for 6-month or 12-month prepaid subscriptions unless we approve another arrangement in writing. Refunds for bank transfer payments may be reduced by sending, receiving, correspondent, intermediary, currency conversion, investigation, amendment and return fees.

If a transfer arrives short because bank fees were deducted, the invoice remains unpaid until the shortfall is received. Refunds cannot exceed the net amount actually received by us, minus non-recoverable fees, taxes and costs where allowed by law.

You may cancel a subscription to stop future renewals. Cancellation takes effect at the end of the current paid period unless we agree otherwise in writing.

Renewal payments are generally non-refundable once a new paid period starts, unless required by applicable law, Paddle rules, duplicate billing, technical error, payment processor decision or a written exception from Loot Arena.

Non-use of the service, lack of login activity, local venue changes, staff turnover, guest response or absence of a specific business result does not by itself create a refund right.

Refunds may be declined where:

• the request is made after the applicable refund window;
• the Customer has materially used onboarding, implementation, configuration or support work and no legal refund right applies;
• the Customer breached the Terms of Service, SLA, payment rules or acceptable use rules;
• the Customer used the service for prohibited activities, unlawful campaigns, missing consents or abusive messaging;
• the Customer provided false billing, tax, identity, payment or business information;
• the issue is caused by Customer configuration, third-party systems, local venue operations, unsupported use or integration data quality;
• there is abuse of refunds, chargebacks, disputes, trial accounts or payment methods;
• a refund is prohibited by law, sanctions, payment processor rules, card network rules or fraud prevention requirements.

Please contact support before initiating a chargeback so that we can investigate and resolve the issue. Chargebacks may cause suspension of access while the dispute is reviewed. If a chargeback fee, dispute fee, bank fee or investigation fee is charged to us because of a Customer dispute, we may deduct or recover such fee to the extent permitted by law and payment processor rules.

We aim to review refund requests within 10 business days after receiving the information needed to assess the request. Approved refunds are returned to the original payment method where possible. Bank, card network, Paddle or payment processor timelines may affect when funds arrive.

Nothing in this policy limits mandatory refund, withdrawal, consumer, tax or statutory rights that cannot be waived under applicable law. If a mandatory rule conflicts with this policy, the mandatory rule applies only to the extent required.

We may update this policy from time to time. The current version is published on this page.

Last updated: May 26, 2026.