Terms of Service

These Terms of Service form a binding agreement between the business customer that orders, pays for, accesses or uses Loot Arena ("Customer", "you") and Individual Entrepreneur DANIIL SAVINYKH, legal form: Individual Entrepreneur, identification number 345827171, registered in Georgia ("Loot Arena", "we", "us").

These Terms apply to business customers only. You confirm that you order Loot Arena for a company, sole proprietor, gaming lounge, esports venue, internet cafe, LAN center or similar commercial operation, and not as a consumer for personal, family or household use.

The agreement is accepted when you submit an order, sign an order form, pay an invoice, complete an online checkout, access a customer workspace or otherwise start using the service. If a signed order form expressly conflicts with these Terms, the signed order form prevails only for that conflict.

Loot Arena is B2B2C software for gaming lounge operators. It provides CRM, loyalty missions, guest engagement workflows, reward administration, analytics, operational checklists, payroll-support inputs, manager dashboards, reporting and integrations with third-party systems configured for a club.

The Customer purchases access to the hosted software and related support, not a copy of the software. The scope of access depends on the selected plan, order form, invoice, checkout, modules enabled and the number of club locations covered by the subscription.

Loot Arena is business management software. It is not gambling, betting, casino software, a lottery, a sweepstake operator, a payment service, a money transmission service, a marketplace, a virtual goods exchange or a cash-out system.

Unless the order form or checkout says otherwise, access is licensed per club location. The first subscription term is a mandatory prepaid 3-month period because onboarding, implementation, setup, configuration and service access start immediately after acceptance.

Month-to-month billing may be available only from the 4th month, after the initial 3-month period. Longer prepaid periods, custom plans, pilot periods and additional services may be agreed in writing.

Subscriptions renew for the renewal period shown in the checkout, invoice or order form unless cancelled before renewal. Cancellation stops future renewals but does not automatically refund amounts already paid.

Fees are due in advance. Access may be suspended if payment is late, reversed, disputed, blocked by a payment provider or subject to fraud, sanctions or compliance review.

International card and online payments may be processed by Paddle as merchant of record or authorised reseller. In that case, Paddle may calculate taxes, issue receipts, process approved refunds and handle buyer payment support under Paddle buyer terms, while Loot Arena licenses and supports the software.

Unless checkout or invoice states otherwise, prices are exclusive of VAT, GST, sales tax, use tax, withholding tax, digital services tax, duties and similar charges. You are responsible for taxes that apply to your purchase or use of the service. If withholding is required, you must gross up the payment so that Loot Arena receives the full invoice amount after withholding, unless mandatory law says otherwise.

SWIFT or other bank transfer is available only for 6-month or 12-month prepaid subscriptions unless we approve another arrangement in writing. You pay all sending, receiving, correspondent, intermediary, currency conversion, investigation, amendment, return and transfer fees. The invoice is fully paid only when the full net amount reaches us.

The commercial details for a specific purchase may be set out in a checkout, invoice, quote, order form, service statement, email confirmation or other written billing document. Such documents may specify the Customer name, country, tax or registration number, plan, locations, subscription period, amount, currency, payment method and any approved special terms.

Unless a signed order form expressly says otherwise, paying an invoice, completing checkout, approving an order form, receiving workspace access or starting to use the service confirms acceptance of these Terms and the commercial terms shown in the relevant billing document.

Loot Arena may issue and deliver invoices, order forms, payment receipts, access confirmations, service statements, acts of services rendered, notices and other documents electronically by email, customer portal, support channel, e-signature tool or another agreed electronic method. The Customer agrees that electronic documents and electronic signatures may be used for the relationship to the maximum extent permitted by applicable law.

Documents sent to the Customer billing email, administrator email, customer portal or agreed support channel are treated as received on the day they are sent, unless mandatory law requires a different rule. The Customer must keep billing and administrator contact details accurate and monitor those channels.

Subscription services are provided on a recurring basis through hosted software access, onboarding, configuration, support, hosting, maintenance, updates, integrations and related service availability. For prepaid subscriptions, a monthly service statement or act may state that the relevant period is covered by prepaid subscription fees and that no additional payment is due.

Services for a billing or reporting period are deemed provided and accepted in full if Loot Arena made the service available and the Customer does not send a specific, reasoned written objection within 5 business days after the relevant service statement, act, receipt, access confirmation or period-end notice is sent. The absence of a physically signed paper act does not by itself mean that the services were not provided or accepted.

If the Customer requires a signed act or bilingual document for accounting purposes, the Customer should request it in advance. Loot Arena may provide a PDF act, service statement or order form and may sign it by electronic signature, e-signature provider, scanned signature or another practical method agreed by the parties.

The Customer controls its venue operations, guest relationship, employee relationship, campaigns, rewards and local compliance. The Customer is responsible for:

• obtaining all consents, notices and legal bases required for guest data, employee data, loyalty programs, analytics, messaging and marketing communications;
• ensuring that missions, promotions, prizes, bonuses, discounts, gifts and loyalty rules are lawful in each country where the club operates;
• checking whether any campaign could be treated as gambling, lottery, sweepstake, consumer promotion, employment incentive, advertising or regulated activity under local law;
• delivering physical or digital rewards promised to guests and resolving disputes about club rewards, deposits, game time, discounts and venue services;
• ensuring that minors use club services only where permitted by local law and with any required parental or guardian consent;
• providing accurate billing, tax, business, administrator and club location information;
• training administrators and employees, protecting credentials and restricting admin access to authorised personnel.

You must not use Loot Arena to:

• break applicable law, sanctions, export controls, payment processor rules, card network rules or data protection law;
• run gambling, betting, casino, unlawful prize schemes, cash-out mechanics, money transmission or resale of virtual assets;
• send unsolicited messages, spam, deceptive advertising or communications without required consent;
• upload unlawful, infringing, misleading, discriminatory, violent, adult, political, regulated or harmful content;
• reverse engineer, scrape, overload, attack, bypass security controls, interfere with the service or test vulnerabilities without written permission;
• misrepresent Loot Arena as the organiser, sponsor, seller, payment agent or guarantor of Customer campaigns, prizes, club services or venue obligations.

Loot Arena may depend on third-party systems such as club management software, messaging platforms, Telegram, Apple, hosting infrastructure, databases, analytics, email, payment processors and API providers. Third-party services are not controlled by us and may change, suspend, restrict or terminate their APIs, policies or availability.

We may update, improve, replace, remove or suspend features and integrations where needed for security, legal compliance, third-party policy compliance, technical reliability, service continuity or product quality. We will use reasonable efforts to avoid material negative impact on paid core functionality.

Personal data processing is governed by the Privacy Policy. Where Loot Arena processes personal data on behalf of the Customer, the Data Processing Addendum included in the Privacy Policy forms part of these Terms.

The Customer is generally the controller of guest, employee, loyalty, venue, mission, reward and integration data where it determines why and how that data is processed. Loot Arena generally acts as processor for such Customer-controlled data, except for limited independent purposes such as account administration, billing, security, fraud prevention, legal compliance, service analytics and product improvement.

Support and incident response rules are described in the Service Level Agreement. We do not guarantee 100% uninterrupted operation, and the SLA does not provide automatic monetary penalties or service credits unless expressly agreed in writing.

We may suspend access immediately for non-payment, suspected abuse, security risk, unlawful use, payment dispute, chargeback risk, breach of these Terms, payment processor request, card network request, third-party platform policy issue or legal requirement.

During an active subscription, the Customer may request a reasonable export of Customer workspace data in a commonly used format where technically available. We may require administrator verification before export.

After termination, non-payment or suspension, Customer workspace data may be retained for up to 30 days for reactivation, export, dispute handling or legal processing, and may then be deleted or anonymised unless longer retention is required by law, tax, accounting, security, backup or dispute reasons.

Aggregated or anonymised data that does not identify a person or Customer may be retained and used for analytics, benchmarking, reliability, product improvement and security.

Loot Arena, including software, interface, workflows, designs, documentation, trademarks, know-how, reports, templates and related materials, remains owned by us or our licensors. The Customer receives a limited, non-exclusive, non-transferable and revocable right to access and use the service during the paid subscription term.

The Customer retains ownership of lawful Customer content and Customer-controlled data. The Customer grants us the rights needed to host, process, display, transmit, back up, secure and support that content and data for providing the service.

Each party may receive non-public business, technical, financial, product, operational or security information from the other party. The receiving party must protect such information with reasonable care and use it only for the relationship under these Terms.

Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from another source, approved for disclosure or required to be disclosed by law, court, regulator, payment processor or professional adviser.

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted operation, error-free operation, compatibility with all third-party systems, specific revenue growth, retention improvement, payroll outcome, marketing result, reward uptake or guest behaviour.

We will use reasonable skill and care in providing the service, maintaining security and correcting material defects that are within our control.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, loss of goodwill, loss of expected savings, business interruption, loss of data where the Customer failed to keep reasonable backups, or third-party service failures.

Our total aggregate liability arising out of or related to the service is limited to the amounts actually paid to us for the affected subscription during the 3 months before the event giving rise to liability. This cap does not limit liability that cannot legally be limited.

The Customer must defend, indemnify and hold us harmless from claims, losses, fines, penalties, damages, chargebacks, payment disputes, tax claims, costs and reasonable legal fees arising from Customer content, club rewards, guest claims, employee claims, unlawful campaigns, missing consents, inaccurate data, breach of law, breach of these Terms or misuse of the service by the Customer or its users.

Cancellation and refund rules are described in the Refund Policy. Mandatory statutory rights that cannot be excluded remain unaffected.

If Paddle processes the payment, Paddle buyer terms and mandatory buyer rights also apply to the payment transaction. Please contact support before initiating a chargeback. We may suspend access while a chargeback, payment dispute or fraud review is pending.

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, terrorism, labour disputes, internet or hosting outages, government action, sanctions, payment network disruption, cyberattacks, DDoS attacks, third-party API outages or changes by Telegram, Apple, payment processors or other providers.

These Terms and the software relationship between the Customer and Loot Arena are governed by the laws of Georgia, excluding conflict-of-law rules, unless a mandatory law provides otherwise. Courts of Georgia have jurisdiction over disputes relating to these Terms, unless mandatory law requires another forum.

Before filing a claim, the parties will try to resolve disputes through good-faith negotiations by email for at least 30 days, unless urgent injunctive relief, security action, payment processor process or mandatory law requires faster action.

We may update these Terms to reflect product, legal, operational, security or payment changes. The current version is published on this page. Material changes apply prospectively unless immediate application is required for security, legal compliance, payment processor requirements, fraud prevention or third-party platform rules.

Last updated: May 26, 2026.